At AceKits, we prioritize user experience and transparency. We offer free trials for all our products and strongly encourage users to test our services to ensure they meet your needs before committing to a purchase.
To provide additional peace of mind, we offer a 7-day money-back guarantee (Excluding monthly plans). Refund requests must be submitted within 7 days of the original purchase date and will be evaluated according to the guidelines below.
Eligible Refund Circumstances
We will approve refund requests under the following specific conditions:
- Duplicate Purchase: If you accidentally purchased the same product multiple times, we will issue a full refund for the duplicate transaction(s).
- Unresolved Technical Issues: If you encounter a technical defect that our support team is unable to resolve within 30 days of your initial report, a full refund will be granted.
- Unintended Auto-Renewal: Charges for auto-renewals are eligible for a refund if the request is made within 7 days of the renewal date. Note: This does not apply to monthly subscription plans.
Ineligible Refund Circumstances
To maintain the integrity of our digital services, we do not accept refund requests for the following:
- Subjective Dissatisfaction: General statements such as "It's not what I thought," "It didn't function as expected," or "I don't know how to use this." (If you have functional questions, please contact our Support Team for guidance).
- Accidental Purchases: Claims such as "I purchased by mistake" or "I bought it accidentally" once the license or service has been accessed.
- Change of Mind: Requests based on a change of preference (e.g., "I don't want it now" or "I no longer need it") after the product has been used or accessed.
Pro Tip: Not sure how a feature works? Reach out to [email protected] before requesting a refund—we're usually able to clear things up in minutes!
How to Request a Refund
If your situation meets the eligibility criteria, please follow these steps:
- Send an email to [email protected].
- Include your Order Number and the Email Address used for the purchase.
- Provide a brief explanation of the issue (attach screenshots or logs if applicable to help us understand the problem).
Processing Time
Approved refunds are processed via the original payment method.
- Standard Processing: 1–3 business days.
- External Delays: Depending on your financial institution or specific payment method, it may take up to 7 business days for the funds to appear in your account.